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- 4 pages Principles of good customer service It is very important to give excellent customer service when out in resort working as a rep. Modern consumers demand high-quality products and services and exhibit a low tolerance for products and services of mediocre quality. The data is organized into several columns and separated by response. The Influence of a Hotel Quality of Service and Image and its Effect on Tourism Customer Loyalty 1636 words - 7 pages longer customer satisfaction, but customer loyalty, that constitutes the dominant factor in the success of a business organization. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. Good customer care is about understanding and meeting customers needs and expectations. . The increasing sophistication of customers demands also poses a challenge to the development of customer loyalty in the service industry (Kirwin, 1992).
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No company or business today can afford to essay writing service legal disregard the importance of customer satisfaction and loyalty. Now this was our first American restaurant we had eaten at in the last two years. The most important first step is to satisfy the customer by meeting their expectations. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Are our systems and processes built around our needs or the customers? No, they are absolutely not and they are enormously show more content, customer loyalty is much harder to obtain that customer service satisfaction. First of all, attentive to the customer in the process of service. Most companies have a customer services team who will be responsible for dealing with customer complaints and queries. Of course, the most important one is doing as best as they can on customer service. While waiting on the manager I overheard.
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